- In Statistics → Downloads, choose the store and period, then find the product, file or order. Compare the access time and user when resolving a request.
- The list shows download access records imported from the store. To check download entitlement, review the order and the buyer's permissions.
Related resources
Practical example
Ion Popescu bought a digital product and reports he cannot access it. Find the order and file in downloads and compare the access time with the buyer’s order entitlement. A listed access does not prove all later access is permitted.
Frequently asked questions and solutions
The file was accessed before, but cannot be downloaded now. What should I check?
Check the order, payment status and buyer’s store download permissions. Compare the file and any access limits. The report shows retrieved accesses and does not itself grant a new entitlement.
The report differs from the one viewed directly in the store. What should I check?
Compare currency, date range, date type, order statuses and last retrieval. Review discounts and refunds and open orders explaining the difference. Current stock and downloads serve different purposes from the period’s revenue and are not added to it.