- In Orders → Customer subscriptions, reload subscriptions from the store. The feature requires the WooCommerce Subscriptions extension to be active; the page shows only confirmed actions for each subscription.
- From the subscription menu, you can pause, reactivate or cancel when the current status allows it. Check the effect on recurring payments and customer access before confirming. A canceled subscription cannot be reactivated through this action.
- After confirming, check the result in Synchronizations and reload the subscription. If the result is uncertain, check the store's status before another change.
Related resources
Practical example
A customer has a store subscription with a status and renewal date. Check the product, customer and detected features before changing its status. This is separate from the company’s Fluxe subscription.
Frequently asked questions and solutions
Nu pot schimba starea abonamentului clientului. Ce verific?
Review the current status and operations supported by the store connection. Check detected features and WooCommerce data before retrying. Do not assume every subscription type supports the same operation.
The rule is active but did not apply to the order. What should I check?
Compare the period, conditions, customer and order products with the available store rule. Check its result and detected features before retrying. An active rule does not prove application to every order or payment.