- To respond to a complaint, review the conversation in your eMAG account and check the order number, request and response deadline. In Fluxe, you can review the order on the Orders page.
- Keep the response and documents in the buyer's eMAG conversation. Viewing the Messages page in Fluxe does not send a response.
Related resources
Practical example
You need to clarify delivery of a customer order. Identify the correct order and conversation and continue through the named eMAG channel. Record the response and resolution for the order; viewing it in Fluxe alone does not send a message to the buyer.
Frequently asked questions and solutions
Where do I respond to a customer’s eMAG complaint?
Open the conversation or complaint in your eMAG account to send the actual response using available options. Check the order number and recipient before sending. Keep the resolution result in company records.
The message or notification is read. Is the operation resolved?
Open the related order, product or synchronisation and check its result. Reading a notification does not apply a correction or confirm payment or shipping. Keep the operation reference and follow its final status.