Record a refund without paying twice
- Open the order refund and choose the quantities, amounts and whether to return products to stock. Available refund amount = order total − previous refunds, in the order currency.
- Select Send refund through gateway only for an online payment, if the method supports automatic refunds and the amount has not already been returned through the processor's dashboard. WooCommerce will record the refund and ask the processor to return the money.
- Leave the option unchecked for cash on delivery, bank transfer, cash or money already returned separately. This records the refund in WooCommerce without another payment through the processor. Do not use both methods for the same amount.
- Choose Review refund and compare the amount, stock and payment method. The operation is sent only after Confirm and send to Woo; check the result before continuing.
Related resources
Practical example
The RON 500 order already has a RON 100 refund. RON 400 is available. For another RON 50, check whether money has already been returned: select the gateway only when you want the processor to return money and the method allows it; otherwise record without another payment.
Frequently asked questions and solutions
I already returned money through the processor dashboard. What should I choose in Fluxe?
Leave Send refund through gateway unchecked and review the amount, quantities and stock before confirming. This records the refund without requesting another repayment. Check previous refunds and the applicable tax correction document.
Confirmation has an unclear result. Should I repeat the operation?
Open the exact order in the store and check its status, changes and existing refunds, then the synchronisation result. Clarify the result before retrying. Confirmation without a final response does not justify two orders, two refunds or two changes for the same request.