- Select the store and open Orders → Order operations. Filter by preparation, priority, assignee, label or blocker. Overdue only helps you find orders that need attention.
- From the order menu, choose Preparation and history. Enter the assignee, priority, deadline in the store's time zone and, if applicable, the blocker reason. Save the preparation details; history retains the changes.
- For multiple orders, select the rows and choose Update selection. Check the fields you want to change, then Preview changes. Review each result before Apply previewed changes; the labels field replaces the existing list in this operation.
- If an order has changed in the meantime, check it again before applying. To return quickly to the same work list, name the filters and choose Save view. The view is saved for the selected store.
Related resources
Practical example
One order needs shipping today and another tomorrow. Check deadlines, payment and products, set priority and responsibility, and track preparation. Work priority does not confirm payment or delivery.
Frequently asked questions and solutions
The order is a priority but cannot be prepared. What should I check?
Check the payment, stock, address and required documents. Resolve the missing condition before shipping and adjust responsibility or the deadline on the operations page. Do not use priority to bypass checks.
Confirmation has an unclear result. Should I repeat the operation?
Open the exact order in the store and check its status, changes and existing refunds, then the synchronisation result. Clarify the result before retrying. Confirmation without a final response does not justify two orders, two refunds or two changes for the same request.