Move to trash temporarily retains recovery. Ordinary files are kept for 7 days unless permanently deleted sooner. Signed documents follow their own rules and are not removed automatically.
Permanently delete cannot be undone. Check the document source and keep needed copies separately. Some documents have deletion protections according to issuance, SPV, signing or use in records.
Supporting documents
- Names and sources of trash items and needed copies before removal.
Check trash files before confirmation
- Open Archive → Trash and identify the document by name and available information.
- For accidental deletion, select the item and choose Restore. Then check it in Archive or its originating application.
- For permanent removal, check every item and keep needed copies. Use Permanently delete only when allowed and confirm the indicated selection.
- For a restored signing document, check versions in Signing history. External links closed on deletion do not reactivate automatically.
Recoverable items return to the active workspace, and permanent removal concerns only the verified selection.
Related resources
Practical example
You accidentally moved Atelier U2 SRL's contract to trash. Identify it, choose Restore and check content. Permanently remove an unneeded copy only after confirming the required document is retained.
Frequently asked questions and solutions
The document is no longer in trash.
Search the active workspace and originating application in case restored. If permanently removed or the retention period expired, check a separately retained copy; restoration from the application is no longer available.
Permanent deletion is refused.
Read the reason and check the source document, signing and SPV status. For corrections, use the originating application's process; do not delete a copy to bypass protection.