- Select the account and find the locality in the synced list. Compare the locality and county with the recipient's address before preparing transport.
- If you cannot find the locality, check the account's marketplace and update the list. Do not replace the buyer's locality with a similar one just to continue.
Related resources
Practical example
The buyer’s address is Iași, Iași county. Find the town in the market’s list and compare the county before creating the AWB. A similar name in another county can send the parcel to the wrong destination.
Frequently asked questions and solutions
I cannot find the buyer’s town. How do I continue?
Check the complete address and selected market and update the available location list. Clarify the address using the order source before shipping. Do not replace the destination with a similarly named town.
The address or parcel is wrong, but shipping has started. What should I do?
Check the AWB and actual courier status before editing or shipping again. Compare the recipient, handover point, weight and parcel count. Correcting saved details does not prove an issued AWB changed; clarify the shipping document.