Customers

Responsible agent

Responsible agent lets you associate the partner with an active agent of the current company. Check the selected person before saving; you can later search or sort partners by agent.

Check the active company, period and editing permission before any confirmation. Follow only steps applicable to the company's legal form and accounting regime.

Supporting documents

• Prepare contract or order and customer identification documents.

Completing and checking data

1. Open “Customers” for the active company and search for the existing record before adding a new entry.
2. Compare name, tax identification, address, country and contact details with the documents. For an existing item, select the row and choose “Edit row details” in its details and options window, then correct only information you can justify in the form. Calculated values and historical links remain available for checking only.
3. Customers from the Customers application and buyers identified in sales documents or cash receipts appear automatically. Compare their identity with the issued documents; changing current details does not rewrite historical invoices.
4. Check the form and save the item. Close the form before adding or editing another item.
5. Continue to the page using these details and check the record in the transaction's context, including its effect on reports.
   • Open related records

The reviewed entry was saved without rewriting historical documents.

Official sources for this activity

Checked on 10 September 2026. Apply the rules for the period and the company's legal form.

• Accounting Law No. 82/1991 — supporting documents and accounting registers
• OMFP No. 2.634/2015 — financial and accounting document rules

Related resources

• Accounting app guides
• Outgoing in RON: checking the period's documents
• Outgoing in foreign currency: checking the period's documents
• Customer situation
• Preparing and submitting returns to ANAF
• View Fluxe prices and plans

Practical example

You invoice Atelier U2 SRL, whose contact is Ion Popescu. Keep the company’s identity and contact in the appropriate fields; do not replace the customer’s company name with the person’s name. Check the issued invoice before concluding that a record correction changed the historical document.

Frequently asked questions and solutions

Master data is correct, but an older document shows something different.

Check the data saved when the document was issued or confirmed. Correct the document through its workflow when necessary; editing the catalog does not rewrite history.

You selected the wrong entry.

Close the form without saving, then select the correct row and choose “Edit row details”.

There are two similar Catalog records. How should I choose?

Compare identification and details determining the record’s purpose: code, partner, unit, stock location or period as applicable. Check documents using each record. Choose the record reflecting reality; do not rename or remove a used record merely to hide a duplicate.