When to use the Contact page
- Find contact details and the legal identity of the Fluxe service provider.
- Use email or phone for questions about the service.
- Check the opening hours: Monday–Friday, from 09:00 to 17:00.
- For a payment, check the account currency and copy the appropriate IBAN together with the displayed SWIFT code.
Available information
- Legal name, Trade Register number and tax identification number.
- The registered office address.
- Accounts in RON, Treasury RON and EUR, plus the SWIFT code.
- Email address, phone number and opening hours.
Practical example
You need Fluxe’s supplier details for your company records. Open Contact, compare the legal name and tax identifier with the received invoice and, for payment, choose the account in the document’s currency. Track an issue with an invoice in your account through Support, using the document reference.
Frequently asked questions and solutions
Several bank accounts are available. Which should I use?
Check the payment instructions and invoice currency, then compare the beneficiary and IBAN on Contact. Do not assume all accounts suit the same payment. If details differ, ask for clarification through the contact channel before transferring money.
What information should I send so the issue can be checked?
Give the page, document or operation, approximate time, steps taken and full displayed message. Attach only the relevant screenshot, without passwords, authentication codes or card details. Reply in the same request for the same issue.