eMAG orders

Find store orders and check what needs to be prepared for delivery.

Open the page in Fluxe

Select the eMAG account and find the order by number, customer or status. Check the last sync before using the data to prepare the parcel.
From Order actions, open Change status and choose the available operation. For cancellation, select the correct reason. Check the order number, confirm the change and press Apply in eMAG. Orders prepared by eMAG have their own workflow and are not changed through these actions.
If the result is unconfirmed, use Synchronise status before another change. If the order has changed in the meantime, review the details again before confirmation.
Open the order title for its record and timeline. Check invoice issuance, SPV confirmation, publication on eMAG and the AWB separately. For order documents, continue in Fluxe Billing; for shipping, in AWBs and deliveries. Check payment status and delivery status separately.

Practical example

Find the Atelier U2 order by number and check its product, quantity, payment and delivery status. For two orders from the same customer, compare order numbers as well as the buyer’s name. Continue the invoice and AWB for the exact order.

Frequently asked questions and solutions

The order appears new in Fluxe but shipped in eMAG. What should I do?

Check the latest synchronisation time and update the data. Compare the exact order and existing shipping documents before preparing another AWB. Check delivery and payment statuses separately.

Confirmation has an unclear result. Should I repeat the operation?

Open the exact order in the store and check its status, changes and existing refunds, then the synchronisation result. Clarify the result before retrying. Confirmation without a final response does not justify two orders, two refunds or two changes for the same request.