- Select the store and find the order using its number, customer and filters. Compare the status, date and amount to identify the exact order you need.
- Open the order to view buyer details, line items, documents and payment. Review edits and refunds on their respective pages before confirming.
Related resources
Practical example
The Atelier U2 order contains two units, a billing address and a different delivery address. Check the buyer, quantities, total and payment before preparing documents or shipping. For a company with incomplete details, compare its tax ID and retrieved information.
Frequently asked questions and solutions
The order’s delivery address differs from the registered office. Is it wrong?
Compare the delivery address with order details and the buyer’s confirmation. Office and delivery addresses may differ. Correct only incorrect information and separately check invoices and shipping documents already prepared.
Confirmation has an unclear result. Should I repeat the operation?
Open the exact order in the store and check its status, changes and existing refunds, then the synchronisation result. Clarify the result before retrying. Confirmation without a final response does not justify two orders, two refunds or two changes for the same request.