Tracking resolution
Practical example
You cannot download an invoice. Open Support from the account menu and create a ticket with the page, document number, time and displayed message. Attach a screenshot without unnecessary data and continue replying in the same ticket so the team can follow the resolution.
Frequently asked questions and solutions
My issue is not resolved yet. Should I create another ticket?
Open the existing request and add the missing information or answer the questions you received. Check its status and latest reply. Do not send passwords, authentication codes or full card details; you can create a separate request for a different issue.
What information should I send so the issue can be checked?
Give the page, document or operation, approximate time, steps taken and full displayed message. Attach only the relevant screenshot, without passwords, authentication codes or card details. Reply in the same request for the same issue.