- Review the parcels saved for the eMAG account and compare their dimensions with the packed products. Choose the appropriate parcel when preparing the shipping label.
- Check the weight and parcel count for the current order; a parcel preset does not confirm your shipment's measurements.
Related resources
Practical example
Use a 30 × 20 × 10 cm box for a packaged product. Select the correct template and check dimensions, weight and actual parcel count. A saved template saves data entry but does not replace measuring the shipment.
Frequently asked questions and solutions
Product dimensions differ from the parcel. What should I enter?
Use the measurements of the packaging actually sent, as required by the shipping fields. Check the packaged product and adjust the template for the current shipment. Do not use unpackaged product dimensions as parcel dimensions.
The address or parcel is wrong, but shipping has started. What should I do?
Check the AWB and actual courier status before editing or shipping again. Compare the recipient, handover point, weight and parcel count. Correcting saved details does not prove an issued AWB changed; clarify the shipping document.