- Select the store and find the customer by name or contact details. Verify their identity before opening or changing the information.
- From View, consult recent orders, open requests, subscriptions and synchronised B2B details. Continue in the appropriate list for the selected customer; use All customers to remove the filter. Load B2B data explicitly requests an update.
- Compare billing and shipping addresses with the current order. A WordPress account and a WooCommerce buyer may have different identifiers; check the link before using the data.
Related resources
Practical example
Ion Popescu’s billing address differs from his latest delivery address. Find the customer by contact and check the current order before editing details. Do not assume the saved account address is the destination for every order.
Frequently asked questions and solutions
The customer and an order’s buyer seem different. What should I check?
Compare account identification, contact details and order addresses. A WordPress account and WooCommerce buyer may have different identifiers. Confirm the match before changing personal details.
The name resembles an existing record. Should I create another?
Search and compare identification and records already used by products or customers. Confirm whether it is the same record or a distinct one before creating. Check links before deleting; a similar name does not prove identity.