- Choose the store and find the product review. Compare the text, rating and status before changing its moderation status.
- Confirm only the necessary action and check the review in the store after syncing. Before deleting, check whether the review needs to be retained to resolve a request.
Related resources
Practical example
A buyer leaves a 4-star product review. Check its text, rating, product and status before moderation. Confirm the required action and check the store result.
Frequently asked questions and solutions
The review has a different status in the store and Fluxe. What should I check?
Compare synchronisation time and the moderation result for the exact review. Check the store and product before retrying. Keep necessary information if the review is part of a customer request.
The name resembles an existing record. Should I create another?
Search and compare identification and records already used by products or customers. Confirm whether it is the same record or a distinct one before creating. Check links before deleting; a similar name does not prove identity.