WooCommerce parcels and returns

Check products before dispatch and track receipt of returns.

Open the page in Fluxe

Prepare and hand over the parcel

In Orders → Parcels and returns, choose Parcels and find the order. Allocate quantities to the parcel and choose Create parcel. You can prepare several parcels from the same order, within the available quantities.
Scan the product's SKU or available barcode, or manually confirm the checked quantity. After checking all items, choose Mark ready.
Enter the courier, tracking number received and handover date. Use Confirm dispatch after handing over the parcel. If the order's products have changed, check the allocation before dispatch; an undispatched parcel can be canceled and recreated.
After dispatch, Publish tracking to store adds the courier and tracking number to the customer's WooCommerce account. Check the confirmation in Synchronizations; this operation does not issue a new shipping label.

Receive the customer's request through a link

In Returns, choose the order and its established return period. Create customer return link generates a link limited to that order, valid for at most seven days and within the selected period. Copy the link for the customer; Revoke link stops future requests through it.
The customer chooses products, quantities and a reason, and can specify desired replacement products. The request appears in Returns without an automatic refund or dispatch.
After approving the exchange, create and check a replacement order using the usual flow. Link its number to the return to track both orders together. Check any payment differences separately.

Track returned products

In Returns, choose the order and complete the line items, quantities and reason. Review the request before Approve return or Reject return.
When the parcel arrives, record the quantity received and the condition of each product. You can save partial receipts. Once everything has been received, enter the resolution and choose Close return.
An approved return can be withdrawn with a reason only if no products have been received. Withdrawal releases quantities for a corrected request and retains history.
Recording a return does not refund money or adjust stock by itself. To issue a refund, open the order and check the amounts already refunded, payment method and restocking option before confirming.

Practical example

Prepare a parcel with two products and check quantities against the order. When only one returns, check its condition before returning it to stock. Check the return request, physical receipt and refund separately.

Frequently asked questions and solutions

Clientul a cerut retur, dar stocul nu a crescut. Ce fac?

Check whether the product was received and whether its quantity and condition were confirmed. Update through the appropriate return workflow. A request or refund does not automatically prove the goods can be sold again.

Confirmation has an unclear result. Should I repeat the operation?

Open the exact order in the store and check its status, changes and existing refunds, then the synchronisation result. Clarify the result before retrying. Confirmation without a final response does not justify two orders, two refunds or two changes for the same request.