- In Orders → Customer requests, choose Add request and find the order. Complete the subject, priority, responsible person and deadline in the store's time zone.
- Open the request from the row menu to update its status or responsible person. Overdue deadlines remain highlighted until resolved.
- For context in WooCommerce, add an internal note and choose Save note to store. This note is internal and does not email the customer. Check synchronization and keep the request resolution updated.
Related resources
Practical example
The customer requests an order address change. Link the request to the exact order, check responsibility and deadline, and keep the resolution result. Before replying, check whether shipping has started and which details can still be corrected.
Frequently asked questions and solutions
The request shows as resolved, but the order still has old details. What should I check?
Open the order and check the store update result. Request status tracks team work and does not by itself prove the order changed. Clarify the operation and shipping documents before closing.
Confirmation has an unclear result. Should I repeat the operation?
Open the exact order in the store and check its status, changes and existing refunds, then the synchronisation result. Clarify the result before retrying. Confirmation without a final response does not justify two orders, two refunds or two changes for the same request.