- In Products → Coupons, reload the store data. Use Add coupon or Edit from a coupon's menu to set its code, discount type and value. The percentage discount cannot exceed 100%.
- Choose expiry, usage limits, cart amount and email or product restrictions. Search by product name or SKU and choose Include or Exclude; selecting in the other list moves the product so it cannot be included and excluded simultaneously. Expiry applies at the end of the selected day in store time. Zero or an empty usage limit means unlimited for that field.
- Check whether the discount can be combined with other coupons and whether it excludes products already on sale. Free shipping also depends on the shipping method configured in the store. Save to the store, then check confirmation in Synchronizations.
- If a coupon changed in the meantime, reload the data and edit the current version again. The product price is retained; the coupon applies only under its own conditions.
Related resources
Practical example
Create a discount with a period and minimum threshold and check eligible products and usage limits. Before use, review a representative order and the effect on its total. An existing code does not guarantee every order is eligible.
Frequently asked questions and solutions
The coupon does not apply to an order. What should I check?
Compare validity, threshold, accepted products or customers and usage limits. Check rules for combining discounts. Correct a condition only if it reflects the intended commercial offer.
The rule is active but did not apply to the order. What should I check?
Compare the period, conditions, customer and order products with the available store rule. Check its result and detected features before retrying. An active rule does not prove application to every order or payment.