Help

Security and communication

• Frequently asked questions …cations intrebare-5fe6e6db54 basics Where does a notification lead me? Click a notification to open the exact place that generated it: the invoice or document, SPV messages, account security, note, WooCommerce order or product. General alerts open the appropriate application's main page. billing documents notes seller-central intrebare-1d953f75eb basics How do I review recent account activity? Open Calendar in Day mode and select the date you want. Below the day’s documents, find Account activity, with that date’s …

Company activity

• Billing …he report needed for review. Incoming invoices Find supplier invoices from SPV or uploaded and scanned files and use the original when a duplicate is detected. SPV messages Consult the company's e-Factura responses and tax correspondence and download the message explaining the ANAF result. Companie U2 SRL invoices two hours of consultancy at RON 250 per hour, with no VAT in this example. In Billing, prepare a RON 500 draft, check it and issue it. If Atelier U2 SRL pays RON 300, record the receipt separately; outsta…

Integrations and support

• Seller Central …cts eMAG stock eMAG prices eMAG pricing rules eMAG price schedules eMAG returns eMAG service invoices eMAG customer invoices Invoicing eMAG orders in Fluxe eMAG messages and complaints eMAG product costs eMAG product feeds eMAG categories eMAG VAT rates eMAG localities eMAG logistics addresses eMAG courier accounts eMAG parcel presets eMAG campaigns eMAG reports eMAG operating expenses eMAG profit calculator eMAG profitability analyses eMAG estimated and actual profit eMAG supplier product lists Analyzing products …

AI Assistant

• Requests and confirmations in AI Assistant …hat must be completed on its own page, you receive the correct action directly, limited to your applications and permissions. In a long conversation, use Older messages to view previous answers and previews. Return to recent messages takes you back to the latest discussion. Viewing history does not delete messages or change the document you are completing. You can check the issued invoice directly in the chat preview. Use Zoom in to read details and Reset zoom to fit the whole page into the card again. You can phra…

Billing

• Billing reports …the selected interval. Search in All report data narrows table rows. Indicators and chart retain the full report for the selected period. For SPV documents and SPV messages, search also applies to indicators and charts; consult their guides before comparing. Estimated gross margin per product = Sales line-item value − NIR line-item costs, for the same product, interval and currency. The indicator compares sales with purchases in the period; it does not represent accounting profit or actual cost of goods sold. Check…
• Incoming invoices …ued documents Collections and receipts Payment orders Customers in Billing Product and service catalog Billing settings and the ANAF connection Billing reports SPV messages
• SPV messages SPV messages Consult the company's e-Factura responses and tax correspondence and download the message explaining the ANAF result. In Billing → Reports → SPV messages, each row's label shows whether it comes from e-Factura or general SPV correspondence. Use Refresh e-Factura for invoice responses and Refresh SPV messages for general tax correspondence. e-Factura responses require an authorised ANAF connection. For general correspondence, open Settings → ANAF SPV and complete Certificate for SPV messages. Upload the…

Customer support

• Track replies and close a resolved request …the same problem. The closed ticket no longer accepts replies. Check whether the reply form is available. If the application says the request no longer accepts messages and the problem recurred, create a new one mentioning the earlier ticket number and what changed. You are asked to check invoice F 101 in Issued documents. Retry download, confirm in the same ticket that the PDF opens and close the request. The conversation remains in history. Send a support request with relevant documents

Seller Central

• eMAG … store eMAG dashboard eMAG billing settings eMAG rates Adding an eMAG rate Checking an eMAG rate Comenzi și livrări eMAG waybills eMAG orders eMAG returns eMAG messages and complaints Produse și stocuri eMAG offers eMAG products eMAG stock eMAG product feeds eMAG categories Prețuri și campanii eMAG prices eMAG pricing rules eMAG price schedules eMAG campaigns Facturi și costuri eMAG service invoices eMAG customer invoices Invoicing eMAG orders in Fluxe eMAG product costs eMAG operating expenses Analiză și furnizori…

Instrumente · Legislation 2026

• Check a situation under Romanian law …a missing answer as confirmation of the situation described. Cannot find an old conversation? History displays up to 20 recent conversations and 20 Favourites. Messages, including Favourites, are kept for 90 days; separately retain information needed longer. Find the provision and check the official source In Tools → Legislation, describe the situation. Specify the law or article if known and complete Situation date for an earlier date. The selected date does not automatically confirm the text was applicable then. …

Seller Central · WooCommerce

• Invoicing WooCommerce orders Invoicing WooCommerce orders Set how order documents are prepared and who sends messages to the buyer. Select the store and open Settings → Invoicing. Set up the links to Customers, Catalog and stock, then check the series, due date, automatic documents and timing of SPV submission. Choose who sends messages to buyers: WordPress / WooCommerce or Fluxe. In WordPress mode, Fluxe does not send these messages; in Fluxe mode, WooCommerce messages are disabled to avoid sending them twice. Save the store settings before e…
• WooCommerce segments and campaigns WooCommerce segments and campaigns Choose audiences with communication consent and review messages before activation. In Customers → Customers and campaigns, use Contacts and consents for notes, the customer link and evidence of marketing consent. Record the consent date and source only if you can confirm them. For back-in-stock requests, select the unavailable product requested by the customer. In Customer segments, choose the currency, period and thresholds for recency, order count and net revenue. Recency = days…

Seller Central · eMAG

• eMAG messages and complaints eMAG messages and complaints Find where to continue a conversation about an eMAG order. To respond to a complaint, review the conversation in your eMAG account and check the order number, request and response deadline. In Fluxe, you can review the order on the Orders page. Keep the response and documents in the buyer's eMAG conversation. Viewing the Messages page in Fluxe does not send a response. eMAG Find the guide for the eMAG page you are working on: orders, products, prices, deliveries or profit analysis. Star…